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Roman Tactical Support Policies

Shipping

$6.95 shipping anywhere in the US, including APO, AE, AA, and FPO addresses. Contact us for international shipping. Roman Tactical reserves the right not to ship to certain countries.

  • Roman Tactical will determine the most cost effective and convenient shipping method utilizing USPS, UPS or FedEx. Tracking numbers will be forwarded to the customer upon request.

If a package gets lost or damaged, it is the customer’s responsibility to report it so that the problem may be addressed. Lost packages must be reported within 30 days of the original ship date.

  • If package is delivered and is stolen from the purchaser’s residence/ business, it becomes a criminal matter and the local law enforcement agency needs to be notified.

Sales Tax

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Roman Tactical is a California-based company, and required to collect sales tax for orders shipped within the state of California.

Internet purchases may be subject to sales/ use. Many states require purchasers to file a sales/use tax return on all purchase of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt.

Check your local state sales/ use tax laws.

Returns and Warranty

We at Roman Tactical want to offer our customers 100% satisfaction. If for any reason you are not pleased with any item or need your item repaired, we will assist you in our return and warranty process.

Call us at 626-485-0587 or email sales@romantactical.com

To ship the product(s) back to Roman Tactical, please take the following steps:

• tell us what you are sending back
• tell us why you are sending it back
• include a copy of the invoice;
• ship the product(s) to the following address:

Roman Tactical Returns
2105 Foothill Blvd
Suite B415
La Verne, CA 91750

Unfortunately in most cases purchaser will have to pay for shipping unless other arrangements are made by Roman Tactical.

Payment Methods

The Roman Tactical website utilizes Pay Pal Credit Processing, this allow us to accept Visa, MasterCard, Discover, and American Express as well a Pay Pal. If a customer wishes to phone an order, credit card and checks are accepted. If a check is deposited with insufficient funds a $25.00 bank fee will be charged.

Product Acknowledgement

Many of our products are intended for those in the public safety profession. By completing a purchase, you agree that you are 18 years or older and will use these products within state, federal law and/or agency policy. Roman Tactical will not be held liable for the improper or illegal use of these products and may result in criminal and civil liability.